Frequently Asked Questions

How do you start a sourcing request?

Share your product specifications, target quantity, destination, and timeline. We review requirements, validate suppliers, and send a tailored sourcing plan with pricing and lead times.

Which product categories do you specialize in?

We source and distribute electronics, healthcare supplies, smart home products, handlooms/textiles, paper and pulp, timber, scrap metals, and smoking accessories.

Do you work with both B2B and institutional buyers?

Yes. We support corporate procurement teams, distributors, and institutional buyers with scalable sourcing and logistics support.

Can you source a product that is not listed on the site?

Absolutely. If it fits our regions and compliance requirements, we can source it through our vetted supplier network.

How do you ensure product quality?

We verify suppliers, review certificates and documentation, and can arrange inspections or sample validation before final shipment.

Which shipping methods do you support?

We support air, ocean, and ground freight depending on product type, urgency, and destination. We recommend the best option based on cost and lead time.

Do you handle customs clearance?

We coordinate documentation and customs-ready paperwork and can align with your broker or recommend partners where available.

How do you manage compliance and regulations?

We review destination requirements, supplier certifications, and restricted-item rules, then align sourcing with applicable trade and safety standards.

What documents can you provide with shipments?

Typical documents include commercial invoice, packing list, certificate of origin, and any category-specific certificates required by the destination.

What is your minimum order quantity (MOQ)?

MOQ varies by product and supplier. We confirm MOQ after reviewing your specifications and may offer consolidation where possible.

Do you provide samples before bulk orders?

Yes. Samples can be arranged for most categories, subject to supplier availability and shipping costs.

What payment terms do you offer?

Payment terms depend on product category, order size, and supplier terms. We will outline options in the quotation.

How long does delivery usually take?

Lead time depends on sourcing location, production time, and shipping mode. We provide an estimated timeline in the quote.

Which regions do you serve?

We support sourcing and distribution across North America, India, and additional global markets depending on the product category.

Do you support sustainability requirements?

Yes. We can align sourcing with sustainability expectations and provide documentation when suppliers offer certified materials.

Do you handle regulated or restricted items?

We evaluate requests against applicable regulations and only proceed when compliant sourcing and documentation are possible.

Can you provide shipment tracking?

Yes. Tracking details are shared once the shipment is dispatched, and we provide updates through delivery.

How do you calculate quotes?

Quotes are based on product specs, supplier pricing, required certifications, logistics mode, and destination.

What information do you need for a fast quotation?

Product name, specifications, quantity, destination, required certifications, and preferred delivery timeline.

Do you offer private labeling or custom packaging?

Custom packaging or labeling can be arranged for select products, subject to supplier capabilities and MOQs.

Can you arrange third-party inspections?

Yes. We can coordinate inspections or factory audits when required by the buyer or for higher-risk categories.

Do you provide warehousing or consolidation?

Where available, we can consolidate shipments or route through warehouses to optimize cost and transit times.

Are certificates like ISO or CE available?

We request and verify supplier certifications where relevant and include them in the documentation pack when available.

How do you communicate during an order?

You receive updates at key milestones: quotation, production, dispatch, and delivery, with a single point of contact.

Can you source items in urgent timelines?

We can explore expedited options based on supplier stock availability and freight mode.

Do you handle Incoterms?

Yes. We support commonly used Incoterms and recommend the best fit based on your procurement and logistics preferences.

Can you provide catalog or line sheets?

We can share category-specific catalogs or shortlists after understanding your requirements.

Do you support long-term supply agreements?

Yes. We can set up recurring supply programs with agreed pricing and forecasted volumes.

Will I receive insurance or compliance documentation?

When requested and applicable, we provide insurance certificates or compliance documentation as part of the shipment package.

How do you handle product recalls or non-conformance?

We investigate issues promptly, coordinate with suppliers, and align on corrective actions based on agreed terms.

Do you accept multiple currencies?

We can quote in major currencies depending on supplier and destination; the preferred currency is confirmed during quotation.

How can I request a quote?

Use the contact or request-quote form with product details and your destination, and our team will respond with next steps.